After Christmas my company experienced a surge in people bringing their iPad's to work. As easy as these devices are supposed to be, it generated a lot of calls to the service desk as people couldn't figure out how to configure the device to receive company email. Once configured the calls started dropping off, until this week.
Now the calls coming to the service desk are from people who's accounts are being locked out. Its locked out because they changed their password, and didn't change it on their iPad, so the iPad keeps trying to retrieve their mail using the old password. What's interesting is that these people who were so quick to try to use their iPads at the office, can't change the password on their iPad because they've left it at home. We inform them their account will continue being locked out every few minutes until they change their password on their iPad, meaning they need to drive home and get it.
My take is that everyone likes the idea of using a slate device at the office, but what is currently offered by Apple and others does not meet the requirements. Once this is realized the user leaves the slate device at home and continues doing business the old fashioned way, with a PC.
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