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Some IT departments see themselves as the preventer of information services
Working for the UK civil service is like stepping back in time. The IT service provider, I will call them Mordac to protect the names of the guilty, has only just made it possible for us to open Office 2010 documents, depite the Office 2003 add in being freely available for years. IE 8 only arrived late last year. When I can't even access the command prompt or store anything on the C drive, it forces you to find work arounds. When business tools don't meet business needs, it forces us to build our own solutions. I how have about 10 (and growing) different VBA tools to support Outlook (did I mention no email archiving?), and business functions.