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....tell me they didn't like my e-mail style. To say I didn't lose any sleep over their opinions would be a massive understatement.

A better article title would be...

"Why everybody should conform to my preferences for everything."

Seriously, if you want direct, efficient communications, you need to doing that in your ticket systems, crm's, etc. E-mail is an open ended method and you are not going to be able to control how other people e-mail.