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As I said in the article, this isn't for me.
Even in an extreme case, say the client canceled on an on-site where I had already booked flights, hotel, rental car, and told all my other clients I would be somewhat unavailable. Rather than charging them something for it, I'd let them know just what a huge allowance I'm making for them and strongly imply that they owe me one -- all in a friendly tone.
Posted by Sterling "chip" Camden
7th Feb 2012