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Since I generally use public transport, even my travel time can go to other business projects. It simply becomes a home billable while in motion.

That said, there were a few times when I did incur some extrordinary travel costs, and they were becoming frequent. So, we simply agreed a 'liquidation fee' for the missed appointment that came to about a quarter day. It meant they could still count on me dropping everything and coming out to their site.