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You're both looking at this from the wrong perspective...a technical one. The user doesn't see Exchange. All they see is Outlook and when it doesn't work, "Outlook" is broken. I deal with intermittent connections with Exchange all day long. Outlook is constantly whining about it. What it needs to do is shut up and deal with it. Quit nagging at me. As a user, I sure as heck can't fix it.