Disappointing Article
The user has ultimate responsibility over the data entered into the device. However, the assumption you???re making is that the device can be reset. How many devices were returned because a power issue? A shotgun approach to blame the owner is not something I expected in your article. Until I see the raw data for each device, making a blunt accusation 'the owner' is irresponsible - is irresponsible on your part. I can image the user is told the same device will be returned after a ???minor repair.??? Once on the bench, surprise for everyone! A refurbished unit is returned to the owner due to the unexpected repairs required.
Your article expects the owner to have some sense of knowledge of the device as a pre-requisite for ownership. Manufactures are advertising how simple the device is to use and owner???s manuals are getting thinner on content. Heck, I've owned a camera for two years and still learning all the features within the complex menu system.
I would suggest tech support to remind the user to reset the tablet when returning for repair ??? assuming the device can be powered to allow the reset. Once it is determined the device needs extensive repair, it is returned to factory conditions as a part of the refurbishing process. Until personal data is stored separately on a owner replaceable storage device ??? the owner and tech support are responsible for the content of personal data. There's no excuse for anything less.
