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Wipe it before boxing it up.
While a user should know how to wipe their device before they sell or return a device the company should do a wipe on it before boxing it up for resale. What if I returned a device and did wipe my data but also installed some malware when I was finished? I just feel that if you send something back the company reselling the device should either wipe it to nothing or refresh the device to how it would be if brand new.