Wow! Not surprised at all... a co-worker who worked at Best Buy distributed a "tech CD" with the official Best Buy software almost all of it was free ware... the Bonus was intimate customer pictures and videos taken from some of the customers machines. @ Bill I get it, users should be responsible for their own data.. HOWEVER, keep in mind you and I can figure out how to wipe anything and would do so before sending in for an RMA, but there is a select group of users that have no idea that they can google info on how to do ANYTHING, that is something that should have been preached, the audience that your preaching to now is all knowing tech people, I don't think I've ever seen a post on anything by someone with zero tech experience... I think you were a bit off the mark on this one but, all in all it's an argument that all of us could have all day long with out any resolution

On the bright side... Bill Detweiler...I've never read a disappointing article, and about the spell check, we got it.