Report Offensive Message

I'm in user support because it's what I enjoy doing, so, as I said, I have a different outlook on it than you do.

If the answer to the first question is a simple one, I'll give it, then provide the links. (It takes about 5 seconds to open the file, mark, Ctrl-V, Alt+Tab, Ctrl-C.) Along with the links comes a standard phrase: "You can probably find the answers to many of your questions here. If you wish to learn about Linux, these links are a good place for you to start.

I'm not going to address the sense of entitlement many end users have toward tech support. People that wouldn't dream of asking their doctor to diagnose them at a cocktail party have no problems asking the 'geek next door' to essentially do the same. Since I DO get paid to do this, that's long been a sore point. The first question is free, but after that, I start asking them if they want to schedule a support visit.