@tbmay You do not provide help
When you talking about first demanding payment then this by definition is not helping but providing a service. In same way an electrician doesn't help me when he fixes something in my house, a builder doesn't help me when he builds extension to my house etc. They provide service. Just like you do.
But on the contrary to you and your poor understanding of basic definitions, I'm a customer even if I don't pay. If I enter let's say Tesco, I'm for their stuff a customer - immediately, even before I picked anything from the shelf.
That's where your problem lays buddy - you have poor understanding of the world surrounding you and even the most basic concepts are not really clear to you.
