My favorite example of LOIC
I've been working in data warehousing and business intelligence for many years, and have often been called in to build systems that capture and evaluate productivity.
Years ago, I worked within a call center. The business determined they needed more productivity from the call center personnel, as measured by the number of calls per hour answered by the CSRs. It was "determined" that the optimal call length was 90 seconds. The concerns was that if the call were any shorter, the customers would not get answers and any longer, the call center wasn't "efficient".
When the CSRs were told this, they did what should have been forecast at the beginning: if at 80 seconds into the call, the issue wasn't "resolved", the call was transferred to someone else or "accidentally" disconnected.
While the numbers showed an "efficient" call center, customer retention numbers showed something was drastically wrong.
Who got blamed? IT... for implementing the performance tracking and analysis system.
IT very often does what it's told. It's when priorities come into conflict (security vs. BYOD; maintaining bandwidth utilization and availability vs. allowing YouTube; efficient and stringent management of corporate PCs and laptops vs. allowing "unapproved" devices and software) that troubles being.
Ever watch/read Arthur C. Clarke's 2001?
