I think this may be a list the Labor Board wants
The list of the 10 things are the reasons why labor boards are going nuts, IT folks are becoming burned out, and leaving IT all together.
A corporation that does not take careful steps to ensure that one single person is not performing 24/7 support should be taken out shot, skewed, and the sued. Plain and simple, when people have worked a 14 hour day - they need to be left alone so they can rest.
An unrested and tired IT professional makes mistakes - some of them VERY VERY COSTLY to any organization. A person supporting 24/7 will cause problems. It is now the weakest point in your IT infastructure that can cost millions to recover.
I think that revisiting some of these with some Real Management focus (not those clueless IT Managers who have a business degree) will give you a better top 10. I for one have no patience for a 20 something telling me that they don't know how to use Microsoft Word, when 3 days ago they tell me that is all they use.
The problem here is 10 items that show very poor IT Management and HR problems that are on the verge of creating the perfect storm.
