Tech Support can be one of the most thankless jobs there is...
I have worked in IT Support role for over a decade and while I had all the qualities required for a career in Tech Support, I realized I was re-inventing the wheel everyday, with little or no appreciation for the hard work and efforts I put in for the end-users. And, I somehow never understood why aspiring for career progression should be antithetical to IT professionals, though I did observe that those in Tech Support would get promoted far less, compared with others in software development, Project Mgmt. roles. So, the ten points / traits in the article don't apply uniformly to ALL IT roles.
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