"The average user doesn't want to have to spend time figuring out why their mic or audio player doesn't work - they just want it to work out of the box. And those are the users the Linux community MUST be targeting. It's time to stop preaching to the choir and to the masses. But there's no way the masses will hear the sermon if their audio players aren't working."

It just brings a tear to my eye, Jack... It is like my words, coming out of your fingers. I'm sure you're going to take a beating for this post, but I've never agreed more with you. These are the little deal-breakers that send *average* people running to OS X and Windows.