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One of my relatives kept coming back with the same problem, and always after "someone at work/in the pub/who is a mate (delete as necessary)" had had another go at it. After the third time round I just gave him the number of a local PC shop and told him to pay someone else to deal with it - he never came back! Other than that I don't mind spending a few minutes helping someone in the family or a close friend - they will often reciprocate in their speciality.