And since that is almost always the situation, the truth hurts! I have free service for indigent clients; and I don't mind these problems. But then they have to do things my way or the highway!
I can ususally get them lined out with a junk OEM replacement for their illegal license. Then I try to use the KISS principal on remedial training to prevent it happening again. I've had extremely good success!
One difference is, I actually LIKE helping people with their PCs and by using a combo of remote services and efficient lab work, I can help many folks without putting a ding on my time. After all computers are automatic; they can sit there and do maintenance, etc; while I do something else more productive.
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