I can ususally get them lined out with a junk OEM replacement for their illegal license. Then I try to use the KISS principal on remedial training to prevent it happening again. I've had extremely good success!
One difference is, I actually LIKE helping people with their PCs and by using a combo of remote services and efficient lab work, I can help many folks without putting a ding on my time. After all computers are automatic; they can sit there and do maintenance, etc; while I do something else more productive.
