1) If you dont tell people upfront what type of job interests you then you are leaving it to the reader to make that decision. A generic resume that will fit any type of job that comes along is a waste of time.
2) In the first sentence of his guys resume I identified that he has 7 years of experience in Field Support, Network Administration, and System Administration. This is valuable experience for someone in a technical support role. Yes, someone could read through the resume and figure that out but when is the last time you actually met someone who had the time to do that?
3) Tech Republic didnt print the whole resume. These look like solid achievements to me.
Special Network, Systems, and Operations Projects:
> Replaced legacy phone system, with zero impacts to employee productivity. Worked collaboratively with manager over 8 weekends (300 man hours) to wire entire phone system from the ground up.
o Saved $10K by eliminating the need for an IT consultant.
o Installed Windows 2003 Server based phone system. Administered in-house and telecommuters phone system.
> Migrated 500+ users to new domains as part of 2 corporate acquisitions. Set up users with a Citrix client to conform to company standards. Provided training classes for new SAP and Citrix users.
> Worked as part of team to consolidate IT related assets into SAPs service parts management system. Inventoried and tagged equipment. Wrote Standard Operating Procedures (SOP) for maintaining system.
> Selected as regions best tech to set up 100+ employees in new headquarters in another state, after company was acquired by one of the largest beef companies in the world.
> Quickly completed 130 upgrades to Microsoft 2010 Office Standard within 10 days to stay compliant with licensing agreement.
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