After you have tested, documented and made some audits i would recomend you Automate what ever you can! its time for taking these manual, daily repetitive tasks and automate them so when your business get out from the slow down, you will be ready to make it happened very fast and efficient - see what you can automate quickly and you and your company can benefit from it 5 IT process Automation Challenges and how to overcome them http://runbook-automation.com/5-it-process-automation-itpa-challenges-and-how-to-overcome-them/