With the choices given for voting, nice way to assume that EVERYONE must be using Google Apps... Perhaps in a few years, when ALL computing tends to be Cloud-based (hopefully with the proper supporting infrastructure).

Let's see, for 20 users I'll pay $1000/yr. Okay, I'll spend $200 a seat on Office Basic, or Business, or whatever the entry-level business product happens to be then, and with a $4000 cost (paid in installments, because I'm a poor SMB owner) I'll keep everyone using it for 5-7 years. Sooo, that would be $4000 vs ~$6000 total cost. (Despite what marketers and salespeople think, a LOT of businesspeople can still do basic math.) And that's following the licensing rules to the letter, which I'm sure a lot of them don't. I've surprised a few SMB owners when I told them the 7 (equivalent) 3-user Office products they bought weren't allowed to be used in a business environment.

For the vast majority of users, Office 2000 was MORE than adequate. Heck, we'd still be using it if it wasn't for file compatibility issues with the newer versions.