I remmeber one case years ago
Where a receptionist was spending 6 hours per day on the IM Service that they had installed deriding the Boss to anyone who would listen.
Shock Horror the Boss was the worst person in the world because she expected her employee to actually do some work during the day instead of wasting all day on the IM Service which was only used because it cost the company far less than the Telephone that was used prior to the Instant Message Service was installed.
My only comment was why bother with the receptionist as she was obviously doing little if any work and was a real cost to the company. The reply was that now that she was using the IM she was far cheaper and the phone was no longer being tied up preventing any customers from using that phone line in.
Give that person Social Media Access which she probably now has if she is still in the workforce and there would be even less actually being done.
Col
