That's what I tried telling them - it's the hardware. Not interested. "Reinstall the software, sir". OK, done that, now what? "The developers are working on the issue, sir."

Incidentally, the WiFi issue I may have exaggerated a tad - it's not that bad, it does give problems from time to time, but it's unlikely to be the cause of my sync issues since the phone can only be properly synchronised using USB.