In my job as a tech support specialist, one of my primary tasks is to train users and provide documentation. As an English major, I guess that was a natural task to fall to me and I truly enjoy teaching people that technology is a tool not an albatross. However, that does not buy me any extra points and certainly does not score me any extra $. The people I work for seem to think the "technology fairy" comes down in the night and assume that because people were able to use computers to write term papers in college that they are "tech savvy." Ugh