While I understand that the brief list of activities mentioned in the article is meant to highlight what "traditional" IT tasks other functions can do, the ground realities are quite different. Having risen to being an IT Manager in a large corporate now, after about two decades in the field (doing most of the listed tasks), I feel most of the 6 tasks are still done by IT staff. This is partly because of resistance from other functions to take up these responsibilities, besides the inherent weaknesses within the IT Dept. Have noted that in most corporate setups, the CIOs love to go out of their way to please their stakeholders (never mind if others don't reciprocate this generous gesture !). Hence, IT staff remain saddled with such mundane tasks even today, though some of these are outsourced to vendor staff. But, having said that, I feel some tasks (such as, installing s/w, resetting pwds) are best left for trained IT staff to handle, to prevent situations of escalations (unintentional or otherwise).