InterKnot Exploiter is not supported because it is not uncommon for it to fail to render a site as you expect. Hence it's not uncommon to require 'hacks' in the code to encourage MS IE to render the site as you desire it appear, and indeed it will appear when opened via Opera, FireFox, Safari, and Chrome.
Rgarding the ticket fiasco, innit the truth? Sadly IT lacks the willingness (?) to have a real person triage calls so an emergency is handled immediately while a non-emergency requires a ticket.
Keep Up with TechRepublic