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Help Desk is not there to make people happy
You sound like a manager frustrated because someone else refused to see things your way Patrick... 
Help Desk is not there to make people happy, it's there to avoid wasting your company's money on trivial problems. It's not supposed to be *too* easy, or people will use it even when they're not supposed so.
But of course, striking the right balance between usability and customer satisfaction can be challenging...
Help Desk is not there to make people happy, it's there to avoid wasting your company's money on trivial problems. It's not supposed to be *too* easy, or people will use it even when they're not supposed so.
But of course, striking the right balance between usability and customer satisfaction can be challenging...
Posted by cristiano@...
24th Apr 2012
