Not all Help Desks are bad!
I work for a company in which we often say to the end user to please put in a work order. However, the end users that typically hear that are the ones that contact us on our cell or office phones or through email and expect to jump ahead of the line. The ones that actually call the help desk on a regular basis tend to get helped a lot faster when we get stopped in the hall and asked a question, or get asked to fix something. Our help-desk is manned by an exceptional lady that is very helpful and quickly answers the phone. We also have the ability to send an email for a work order. Either way the work order gets put in right away. If it is critical, one of us or several of us get a call or text about the issue. We, as techs, also have the ability to put the work orders in ourselves when the need arises. I do my best to treat all the users with respect and a diligence to fix their issues as quickly as possibly. I will move around a great deal during the day when things are slow, checking on my end users and seeing if they have any problems that weren't pressing so they just haven't taken the time to call them in. This has established a great repor between myself and the users. I don't mind at all being stopped and asked to fix something when that particular user does their best to follow the protocols and doesn't feel like they are more important than another user and should skip to the front of the line. We are the only ones that know what work orders are in the system and who has the most pressing problem.
Regarding the company with the lack of IE support. If they don't support IE I wouldn't use them either! There are a lot more IE users than any other group just because PC's come with it installed! For a company to specifically not support IE in favor of other browsers, it's ludacris and I can only sit here and shake my head!
