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I agree with the sentiment of this article, often the decision makers are divorced from the practical environment and make decisions that do more harm than good.

Honestly though, I dropped IE sometime in the 90s, since it is prone to bugs, and open to a host of security issues.

As well as having to occasionally log faults through helpdesk, I also work in helpdesk, and as much as some policies make things difficult, I think there needs to be some level of education of regular users, since some people have utterly unreasonable expectations of how services should behave.