The Help Desk serves as a gatekeeper, fixing easy requests before they get into the system, rejecting inappropriate requests, and prioritizing the ones that need to be handed off. Still, as one of the guys to whom work is handed, I'm constantly confronted with workers furious the gate isn't narrower and customers just as mad there's a gate at all.
This article suggests painting the gate in Disney colors and handing out cookies, but I really am curious what's worked for people. My guess is, "not much."
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