The Triangle
A long term CEO at a company I used to work for - a small bank - once told us that the business was a triangle
We had to give good value and services to customers and they would continue to support us. We had to give good value to shareholders so they got a reasonable return on their investment. We had to appropriately reward staff and provide them with a good place to work so that they could continue to provide the service that made the profits. Three equal legs of the triangle.
These days in most companies it is all about the shareholders, customers are a nuisance and staff are to be abused and exploited.
A return to a nice balanced triangle would be a good way to proceed for the future.
