Challenges and Questions
I think the bigger questions are where are the businesses going and who is driving the changes. Technology used to be the cost of doing business. Paper systems gave way to batch processing which was replaced by on line services. The big change of the 1990s was making corporate data available to more employees, and being able to close the books at the end of each day. Then came the dashboard and a bit of decision support.
Now in many cases, technology is the product. AIG found this out the hard way when progressive and GEICO started eating their lunch in the consumer insurance business. Social networking and on line services become a key advantage if not a new product line.
Business and product managers drive the opportunities and the CIOs are there to either ensure that the technologies fit together. Regulations, privacy, security, and metrics are all important parts of the puzzle. CEOs of public companies have to worry about market perception. It doesn't auger well to say that your CIO is driving your business.
None of what you present is surprising. I don't now why you find it so. The bigger questions to me are the CIOs roles in delivery on product vision. If they are supplying the infrastructure from which products can easily grow, then their vision of easily meeting the new markets is important. The big focus now is on data mine "big data". This is clearly an area for value add that belongs in It. What about new customer web services and mobile applications. Is that IT, or a separate business group? None of this is address in your survey, but I think those are the key questions.
