I don't have a problem creating reports. Software I've written doesn't have that much user flexibility for creating them anyway. However, the users can run them on their own. I'll take the time to train users in the programs and reports where necessary, but if they ask me to run a report, I go to their machine to do it and make them do the clicking.

As for Web work, that is entirely within I.T. responsibility. Don't even know if anyone else in the builiding has the abilitiy/knowledge for it.