I just read it the other day, and this would be another contributing factor. As easy as most of these tools are (to US) to use, a LOT of end-users don't find it so. When 'forced' to use them, they get petulant and, once again, hate IT... Their work becomes shoddy and not as 'professional' looking as before, and where do you think the blame gets laid when asked about this by their managers?