Solutions to problems
IT to often fails to deliver 'solutions to problems', which really is what Information Systems of all kinds are ultimately for. IT people tend to argue their solution is great, but fail to recognize that the solution the provide is targeted at the wrong problem, or a problem that is not the users problem. For example a CMS that provides great reports for managers who wish understand customer relations, but really make life difficult for employees who's work is to build those relationships.
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