Treat Yourself Good
It's true that in human psychology we give ourselves the utmost priorities, but never really act it out in giving oneself a good service delivery. There is a rule of thumb in money management that says Pay Yourself First. I think this rule also applies. If I give myself a good ROI and regular Premium Support, it might save me a lot of unnecessary lost hours that someone else could be paying for. The pain is, I can say this theoretically, and it always seems doable, implementation is always the problem. The tendency is to do it on a FAIT (fix as it comes)...