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There are good leverage points for BYOD but it is not an end sum game. What you really are seeing is the convergence of BYOD, IT consumerization and Virtualization technologies that give a skilled technologist the ability to deliver a more dynamic "desktop" experience at same or better cost alignment. I guess what I am saying is you cannot just tell employees to buy a device.... of their choice... to use and then take away the IT support services they have grow accustiomed to.

Two comments: One, on the point that "staff have better equipment at home". Many staff have very aged euipment or simple do not know what they have. (smartphones being more ot the exception here). Two, call it "advising" or "guidance", it is still support.