I don't know who you are dealing with but...
people where I work are actually becoming...well...dumber as far as tech. They can't tell when the computer is in sleep mode or when it's off. There's only two possibilities for the orientation of a flash drive and yet they can't manage to get either to work. And now all of a sudden they can't remember how to spell the names of people they've worked with for years and we have misdirected e-mail all over the place. 90% of my calls lately are over things that I just have to say to myself "Really?" The over-abundance of technology is actually causing a backslide in common user knowledge as far as what I've been seeing. It's hard to teach users about advanced features and capabilities if you are constantly having to go over the basics.
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