Not talking about that.
Although it's a little lean on details, it's not saying that there's a lack of IT skills (i.e. knowing how to use the programs & hardware), but a lack of knowing how to use those skills to provide service to your customers.
And let's face it: aside from maybe the general non-major classes we took, CIS degrees don't usually include courses in how to interact with people, let alone more in-depth customer service skills. Sure, we can learn to be "ninja coders", but programming classes don't teach you how to soothe a customer that's spent 30 minutes on hold waiting for assistance because "Program X" isn't working & they need the report it generates in 2 hours.
