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Soooo...
info@... 25th May
...these troubleshooting tips involve:

1) Searching the Web for help;
2) Searching the Web for help;
3) Asking someone else for help...

BRILLIANT! *Laugh* wink On a good note, tips about making a reservation at the Genius Bar will probably come in handy for a lot of people.
In my experience Apple users fall into two camps - The highly technical who understand their own equipment very well indeed (and thus wouldn't need the Genius bar anyway) and the casual tech user that love Apple's style and are dragged in by their advertising.

The latter type of user would find this article very useful but the former would not. The question should be - how many of the latter user roam around TR?
Not everyone that roams around TR is "highly technical." I love the TR site and recommend it to my techie and non-techie friends. Thanks, Wil, for catering to all (or most) of us!
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While I'm aware that not everyone here is not a techie it is easy to overstate the point, as I seem to have here. What I was getting at was that Apple users seem to be more polarised in technical skills with their own equipment than PC or Android users are.

have a +1 for the gentle reminder that the non-techie is alive and well here at TR happy
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Hmmmm
Gisabun 25th May
May be just easier to toss it in the trash or recycle bin if the gadget is older than a year. It ain't worth fixing most gadgets out there.
Even as something as simple as an electric rasor. You can buy a new [decent] one for $60 instead of paying $40 for replacement blades.
In the case of Apple gadgets there are other rwasons to toss them such as a nearly dead battery or [if you are a fanboi or fangurl] you want the latest and greatest that prophet Tim Cook wants you to buy. happy
You can get GPS tracking system for your business and family too. We are providing assistance to install GPS tracking system for your family and business. You will also get discount and cheap offers. Now a day, vehicle insurance companies are offering cheap packages and plans. There is no doubt in it that GPS has made your lives comfortable and easier.

Now, we can use it for military purposes and business as well. We can use it to keep an eye on our enemies. Everyone can get different GPS tracking solutions in your way.
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Friday c.23:00. My son 'phones in a panic. His four year old MacBook won't start up. Just a white screen and nothing. His final Honours dissertation is on it, due in seven days. HELP!!!!
I'm 170 miles away, so I tell him to take it in to his local Apple store in the morning.

Saturday c.10:00. He's in the Apple store. With no appointment, the Genius has already diagnosed total hard disk failure, and because my son had Filevault turned on there is no possibility of data recovery. The disk is out of warranty, but the Genius can fit a new hard disk if Dad will pay....

Saturday c.12:30 My son has a repaired MacBook, dissertation and other data reloaded from Time Machine, and instructions on how to use iCloud as a secondary backup. The cost was surprisingly low.

I was impressed. The local store had the spare part in stock, had the engineering skill on hand, and had the time and inclination to explain the restore process to my son - who is a music student not a geek. All at a reasonable cost and with no appointment.

So next time an Apple device fails, take it to your local Genius!
How is it that Procare (Apple care, I can't remember current name), which admittedly must be purchased with hardware purchase? They are faster than Genius bar appointment, & will call back if their lines are crowded. The one on one, albeit by telephony, very nicely bridges gap between English & Apple lingo. And they seem consistly happy to help.

Claude
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Contact support, contact a forum? Where are the troubleshooting tips?
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