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Nirsoft has helped a lot with my IT job. I use the MailPass program like twice a week. Customers keep telling me they don't have an e-mail password.... lol. Another program I use is "Reset Windows Password - from Passcape", it is a live CD that can reset and view current windows/domain passwords (not free). I tested this little gem from XP to W2008 and it came through each time. I almost use this CD as much I use my discs to install/repair customer operating systems, about 60% of my customers don't give me their windows password when they bring their pc for repairs.