Wow... good times.
One of my most memorable ones here (although I do a lot of support and am probably forgetting some doozies) is when a Director called me up and needed some room numbers for an area of our campus.
I said I could print him a plan if he'd pick it up, otherwise I could email him a PDF. He said he didn't have time to come get the plan, so I should just email it.
I opened the applicable drawing, printed it to PDF, checked the orientation and appearance and emailed it off.
He calls me up all condescendingly irritated because he couldn't read the numbers. I rechecked the file I'd sent him and it was just as I'd expected, perfectly legible. He wasn't all that old, so I didn't want to teach him to use the zoom toolbar, but, it was worth a try... but, after a bit of talking back and forth I finally realized... he'd never opened the file, he was looking at it through our email client's preview screen.
In my best neutral tone, I suggested that he click with his right mouse button and select 'open' to allow him to view it better.
He refused, and said everything else looked fine and mine should as well.
His solution? He grabbed a piece of paper, made a rough sketch of the walls he could see, then made me read him out the room numbers while he wrote them down.
But, he didn't have time to walk across the street and pick up the plan... okee dokee.
This one involves one of our IT guys.
I got a new PC, it's the first 64bit one in the department and I did not have write access to our print server to add a driver for my plotter to it. So, I called IT. I gave the pertinent property control numbers and IP addresses and names for my computer and my plotters.
The tech to whom my case was assigned was unable to complete this task from his pc, so came to 'troubleshoot' on mine. I had him pull up the email I'd sent him with all of the pertinent data so we could verify it in person, and he decided to try again...
:-/ At which point I watched him RETYPE all of the names, property numbers and IP addresses and then report to me that, once again it didn't work.
I finally pushed him out of the way and did COPY/PASTE and, miracle of miracles, everything went through just dandy.
Don't get me started on the one who didn't know how to reassociate filetypes when one of my users mucked their associations up. He was convinced there was something wrong with my drawing program. Pssh.
I swear, he was harder to get through to than most of the clueless users, because he was so convinced that he knew more than someone outside of the IT group.
