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really???
Are you serious? Now i'm not discounting the fact some manager's or business's do outsource jobs to save overhead and money but rarely is it for compensation. It's to remain slim, effective and operate with a low overhead which allows for a company to expand, grow, remain competitive and put money into R&D. Now with that being said a trend I've noticed is companies now bringing many of those jobs that were outsourced back home. Not because it's cheaper (it very well could be) but it's because the customer support has suffered. The last thing anyone (whether it's business or the regular consumer) wants to deal with is a language barrier.
I'll give 2 examples:
Apple has a great on call support. Now I'm not an apple fan myself but I always tell people when I have to call in to get assistance with a phone their support is excellent. Why? (And I mean nothing bad by this to anyone who has English as their 2nd language) It's because they speak English as their 1st language and I don't' have to deal with a language barrier, specially when I have a hard time understand Indian accents.
The 2nd example is McAfee: Their 1st tier when I call in is most likely outsourced which is fine because all they ask for is my Grant number and the product i'm using. Then I'm transferred to Gold support and the person on the other line speaks English as his primary language. Plus every support tech was able to understand my problem quickly, effectively (without following some blasted tree of questions).
I've worked with several companies who have their support outsourced and getting anything understood or done is just extremely difficult and time consuming (which in the IT world Time is a luxury that I don't have).
So by getting cheap labor (by keeping cost down as you said earlier) the effectiveness that I mentioned earlier is actually lost and can result in lost revenue. Plus with IT forums sharing via word of mouth bad customer support reputations spread faster.
Also with your comment about "divide and weak" in a "General speaking" of most companies that is not how business is done (Now we can get into a debate about the history of mistreatment of workers but that's for a different forum and time). Companies don't go "let's keep everyone separate and wages as low as possible because I want a bigger check at the end of the year". Many companies are more then happy to pay for higher wages for more qualified individuals so their company can provide better support, help the company expand with their knowledge, etc.
Also I know what I should make, if a company is not willing to pay for my expertise, experience, knowledge and hard work ethic I will find another one that will. I know what I know and what i'm capable of doing much better then any collective bargaining agreement/union will ever know. Which give me the upper hand in my own negotiations of my pay/salary/contract.
All you have to support your little 2 sentence post is because executives want higher compensation? I'm sorry that's not good enough and a horrible generalization of the business world in the U.S. and how it operates.
I'll give 2 examples:
Apple has a great on call support. Now I'm not an apple fan myself but I always tell people when I have to call in to get assistance with a phone their support is excellent. Why? (And I mean nothing bad by this to anyone who has English as their 2nd language) It's because they speak English as their 1st language and I don't' have to deal with a language barrier, specially when I have a hard time understand Indian accents.
The 2nd example is McAfee: Their 1st tier when I call in is most likely outsourced which is fine because all they ask for is my Grant number and the product i'm using. Then I'm transferred to Gold support and the person on the other line speaks English as his primary language. Plus every support tech was able to understand my problem quickly, effectively (without following some blasted tree of questions).
I've worked with several companies who have their support outsourced and getting anything understood or done is just extremely difficult and time consuming (which in the IT world Time is a luxury that I don't have).
So by getting cheap labor (by keeping cost down as you said earlier) the effectiveness that I mentioned earlier is actually lost and can result in lost revenue. Plus with IT forums sharing via word of mouth bad customer support reputations spread faster.
Also with your comment about "divide and weak" in a "General speaking" of most companies that is not how business is done (Now we can get into a debate about the history of mistreatment of workers but that's for a different forum and time). Companies don't go "let's keep everyone separate and wages as low as possible because I want a bigger check at the end of the year". Many companies are more then happy to pay for higher wages for more qualified individuals so their company can provide better support, help the company expand with their knowledge, etc.
Also I know what I should make, if a company is not willing to pay for my expertise, experience, knowledge and hard work ethic I will find another one that will. I know what I know and what i'm capable of doing much better then any collective bargaining agreement/union will ever know. Which give me the upper hand in my own negotiations of my pay/salary/contract.
All you have to support your little 2 sentence post is because executives want higher compensation? I'm sorry that's not good enough and a horrible generalization of the business world in the U.S. and how it operates.
Posted by HckrAdm2005
30th May
