Hey guys, speaking of 'free' HelpDesk solutions, has anyone tried using the Spiceworks platform; I signed up recently and set it all up. It provides a ticket system you can link with your own hosted emmail and website, plus has a community backend to refer and confer with. From this point it looks quite sweet for small operations, one man IT support businesses and webdesign freelancers. I often think Techrepublic should set somethng similar up. Cheers