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I was always taught to be honest, fess up to your mistakes and don't make excuses. When dealing with customers, NEVER lie. If another vendor says he can't get a part for six weeks, promise to do it in three and then bust a hump to get it done in that time. Don't throw up your hands, roll up your sleeves. Everyone wonders how big a fool you are until you open your mouth and remove all doubt. Just a few gems that have seen to a comfortable retirement and innumberable friends, many who started as clients. My father the wise old man who guided me to success can take the credit but says it was just part of being a father. Now, at 89, he's a sterling example and a fond visitor to any VA location. May I live as long and be as wise.