I am not part of our IT staff, I am a programmer on one of our products but people know me and know I used to be an independent consultant so every once in a while I get these.
(I Quit as an independent because of health issues. )
I get a panic call from the admin-assistant of our President, there is a board meeting, IT has been trying to fix the computer for an hour, the parts are scattered on the floor of the board room and every IT person who has looked at it has failed. (Why they didn't just swap in another PC I don't know, maybe they tried and it didn't work either, clue 1 guys.) Can I take a look at it and fix it fast.
Yup the computer is in pieces, the hardware IT guys say it's the mother board or power supply, the software guys want to re-install everything. SO I go to basics, does it have power. Um light on the power bar is out, might be just the light blown, lets try plugging something else into the wall socket, the old overhead projector is right there, try it. nothing, it works in another outlet. Fuse was blown.
Me and the president of the company go to the fuse panels in the bowls of the building and yup the breaker is thrown, I let him turn it back on, we go back and the IT guys are trying to hide. It was hilarious. The president now calls me by my first name anytime we pass in the hall.