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This would have been a much better article with a wider audience if the "sin" of not defining SMB and CRM had not occurred. CRM=customer contact response software? SMB=small business? Thank you.
Thanks for pointing it out Tsarnikky. We use so many acronyms in our day-to-day that sometimes we forget that they might generate confusion or overlap between areas of expertise. In this case CRM=Customer Relationship Management (once also called Sales Force Automation) and SBM=Small and Medium Businesses (whose definition may vary a lot depending on the industry and territory. A US based SMB might be considered a mid-market company in some smaller countries).
Thanks for pointing this out
Cheers
Michel
Thanks for pointing this out
Cheers
Michel
Concur. Technology, in many forms, has a great many acronyms. The writer has an obligation to be clear and explanatory. The usual convention is when using the acronym for the first time to write out the words, e.g. OBM (Office of Management and Budget).
Without doubt I would recommend Google Apps users to check out Insightly. Really intuitive to use and does everything that a SMB needs, and not bogged down with features that are not required.
Have rolled out to other organisations and they love it.
Only issue I have is there is no print option to print out reports, or details in a printer friendly manner.
http://insight.ly/
Have rolled out to other organisations and they love it.
Only issue I have is there is no print option to print out reports, or details in a printer friendly manner.
http://insight.ly/
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