About a year ago, the family that ran our kids daycare was killed in a private plane crash. The husband owned his own IT business and was a one-man-show. Some friends from his church had a little insight into the business, but not much. After his death, no one had admin passwords, knew what was going in, etc. A year later there are still virtual servers that no one can get access to. When they go down, they just power off/on and hope everything comes back up. This includes the SQL Server that runs the check-in/out screens at the daycare. Fortunately one of the workers had been given a non-admin SQL account two weeks prior to the crash, so I've been able to help them a bit with SQL-related issues. It's a real messy situation altogether...