Good article
Now if only senior mgt would read & understand it. Or do I really mean "read & agree"?
"..disruptive technologies that fire the imagination of non-IT executives and cause them to run into your office.." One perfect example is the business card reader/scanner many executives see in those lovely magazines on the plane.
How many times have we seen a company use technology to try to resolve a management or process problem? I suspect too many to count.