Discussion on:

More CIO distractions and how to deal with them

I believe two words became misused on that 'dark day decades ago' ...

As a customer, I'll decide if the offer constitutes a 'solution' for me or not. Similarly, as the customer, I'll decide if the person is 'professional' or not. Using those words as labels upfront doesn't magically make it true.

Back to 'solutions', unfortunately most of them just exchange one problem for a different one. Much like most pharmaceuticals exchange one symptom for a different symptom. As you said, as difficult as it is, you have to try address the deeper issues and aim for the long-term fix.

Thanks for the post.

Now if only senior mgt would read & understand it. Or do I really mean "read & agree"?

"..disruptive technologies that fire the imagination of non-IT executives and cause them to run into your office.." One perfect example is the business card reader/scanner many executives see in those lovely magazines on the plane.

How many times have we seen a company use technology to try to resolve a management or process problem? I suspect too many to count.