Agreed Mr Chance... but the candidate experience can only make the difference once you know who the candidate is.... 70% of businesses can't be wrong, including ours moving from a total reliance on agency suppliers to almost becoming self reliant post implementing the effective use of social media, the key word here being effective....it costs nothing to utilise linked in, nothing to grow your network to include the types of skills you pay for in the thousands from using agency suppliers. Getting it right is what pays, invest time in your search strings, talk to someone who does this daily to understand just how effective this can be.
you're right about one thing...we can afford to spend our money on this having saved thousands in supplier fees.....